Store Terms and Privacy Policy

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Reckless Relic Terms and  Privacy Policy

Reckless Relic Ancient and Iconic printed garment  Store

MAKING A PURCHASE

It is the responsibility of the customer to ensure that all details for their orders are correct at the time of ordering.

Upon placing the order, the customer agrees that the information given on the order is correct. Any changes to information contained on the customer order following fulfillment will be made at the discretion of Recklessrelic Merchandise
We exclusively utilise the services of Paypal for payments. Paypal can handle payments by most credit or debit cards. We cannot be held responsible for the jurisdiction of Paypal. the customer understands that whilst logged in to Paypal that they are subject to the terms and conditions thereof.
If the customer mistakenly orders the wrong product or cancels the order, the Paypal remittance for the refund will be payable by the customer.
Payment via PayPal uses Paypal.com’s own secure payment processing systems.
For more information regarding PayPal visit www.paypal.com

SHIPPING & HANDLING

The majority of orders are usually dispatched within 5-10 working days. Some orders can take up to 21 days. In the event of stock shortages, Recklessrelic Merchandise will contact the customer via e-mail and either offer one of three options.
1. Offer an alternative
2. Cancel order with full refund
3. Place on backorder
All goods are sent by Recklessrelic Merchandise FIRST CLASS POST via Royal Mail unless otherwise requested at an extra cost to the customer. If Recklessrelic Merchandise uses a third party company to deliver goods, Recklessrelic Merchandise will use the most competitive postal service that party can offer unless otherwise requested at an extra cost to the customer. We cannot be held responsible in any way for failed delivery by Royal Mail or our partners Postal or Shipping service.

BACK ORDERS

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Contacting us

If you need to reach us, please email us using the link on the store page, or contact: contact@recklessrelic.co.uk

PRIVACY POLICY

When making purchases, Recklessrelic Merchandise will need to collect certain private data in order to expediate transactions and delivery. This information could include such information as personal identification information, name, email address, phone number, etc.

Recklessrelic Merchandise do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Recklessrelic Merchandise securely stores your data at our GoDaddy Servers our hosting company, who take the issues of privacy and security extremely seriously. Recklessrelic Merchandise will keep any of your data we collect for one year. Once this time period has expired, we will delete your data at our server end.

How do we collect your data?

You directly provide Recklessrelic Merchandise with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

How will we use your data?

Recklessrelic Merchandise collects your data so that we can:

Process your order and manage your account.
Email you with special offers on other products and services we think you might like.

What are your protection Rights?

Recklessrelic Merchandise would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Recklessrelic Merchandise for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Recklessrelic Merchandise correct any information you believe is inaccurate. You also have the right to request Recklessrelic Merchandise to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Recklessrelic Merchandise erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Recklessrelic Merchandise restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Recklessrelic Merchandise processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Recklessrelic Merchandise transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Contact us at contact@recklessrelic.co.uk

Privacy policies of other websites

The Recklessrelic Merchandise website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Recklessrelic Merchandise uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Recklessrelic Merchandise uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Recklessrelic Merchandise uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Recklessrelic Merchandise sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

RETURNS POLICY

Goods can be returned to us within 14 days of receipt. All goods must be returned in good condition write to contact@recklessrelic.co.uk for further information

Please leave a note with the returned goods explaining the reason they are being returned and what you would like us to do.
In the event that any replacement items are requested and Recklessrelic Merchandise are not responsible for the initial mistake, then further postage charges will be incurred.
In the event of faulty goods being received, Recklessrelic Merchandise will send you replacement goods if requested and cover all costs involved.

Your rights to return goods are protected under the Distance Selling Directive.

– Recklessrelic Merchandise September 2020

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